Users get Instant broadcast immediately.
Broadcasts sent 3 months ago or earlier are permanently deleted.
In order not to send an erroneous broadcast accidentally, we added a one-minute delay in sending. That’s when you can cancel sending in the broadcasting history by clicking on the cross.
If you enable End open chats, all chats with users will be closed and the broadcast will be sent to all users, even those who had a chat with the operator open. If End open chats is not enabled, users who have a chat with the operator open will receive the broadcast only after the chat is closed.
You can send a screen Instead of text. To do this, select the Type of the sent data: Screen and select the desired screen from the drop-down list.
To send a broadcast to specific users, in Broadcast recipient section, select Selected users, then select users. In this case, you need to select one platform for broadcasting, otherwise the option will not be available.
To send broadcast to tags, in Broadcast recipient section, select Users with selected tags and select the necessary tags in the opened window that. By selecting exclusionary tags, you can exclude users with these tags from the broadcasting list.
To send a broadcast to a tag, this tag must be assigned to at least one user.
With Send button, you can send a broadcast to all users on the selected platforms.
Active, completed, scheduled and periodic broadcasting is displayed in Broadcasting history.
Active, completed, scheduled and periodic broadcasting is displayed in Broadcasting list. To view the Broadcasts, External and Trigger events separately in the active and completed events section, you need to check the checkbox next to the desired type of broadcast. If none of the filters is selected, then all types of broadcast will be in the list.
Instant broadcasts are sent with a minute delay. If you notice an error in the broadcast after it had been sent, you can delete the broadcast that has not been sent yet in Actions column. You can also delete a delayed or periodic broadcast.
If the broadcast was sent with errors, the number of errors and an active link "View errors", which will lead to the broadcasts.
Logs, will appear in the Completed broadcasts.
Broadcasts logs contain detailed information not only about errors, but also about the broadcast as a whole: the beginning, the end of the broadcast, platforms, labels, etc.
Through the Broadcasts Logs subsection, you can view errors and information on any broadcasts by selecting it or finding it in the broadcast id search in the Completed Broadcasts list.