User states section

Using this section, you can view the list of bot users, filter by tags, names, platforms, screens and ids in the platform.

If you click on the user name, in the opening window, you can see the variables, tags of the user, his location in the bot.

This is necessary for effective testing of the bot, tracking user requests and quick troubleshooting.

For example, if a customer made a payment through a bot, but did not receive the service, you can check this by copying his ID from the User states and searching for payments.

In the section, you can make users testers, to whom the bot will respond at the Test plan. To do this, click on Make a tester button opposite the desired user. Using Remove from Testers button, you can remove a user from testers. There can be no more than five testers at the same time.

The active Filter test accounts checkbox shows only the users added to the testers.

If you want to remove a user whose status has been cleared from the testers, click Clear the list of testers. All assigned testers will be deleted, even if the status of all or a specific user has been previously cleared.

To view separately the lists of users who have blocked the bot, users who have a chat with the operator and those who are on the remote screen, you can check the corresponding checkbox. If none of the filters are selected, then all users will be visible.

You can perform mass actions with selected users: assign and delete shortcuts, move users to a specific screen, end the chat. To do this, expand Edit selected users section.

To delete users who have blocked the bot, check Those who blocked the bot checkbox and click Erase states for selected users users.