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Import and export of bot users

Temporarily exporting and importing users is done through support.

You can import and export users in Settings — Migration Tool.

Users' export

To export users, just click on "Download" button and wait for the file to download.

Users' import

To import, you need to create a CSV table and upload it to Migration tool.

The CSV file must be in UTF-8 encoding.

Semicolon ";" should be used as the cell separator.

The column names must be specified in the first row of the table:

  • The first column (the full name of the user in the messenger) — full_name.
  • The second column (the user ID in the platform) — platform_id.
  • The third column (the user's platform) — platform.

The user's platform is designated as follows (designation — platform):

  • tg — Telegram
  • viber — Viber
  • fb — Facebook Messenger
  • vk — Vkontakte
  • ok — Odnoklassniki
  • wa — WhatsApp PACT
  • whatsappEdna — WhatsApp Edna
  • instagram — Instagram