Instant broadcast and general broadcast settings
Users get Instant broadcast immediately.
- Interaction of the chat with the human agent and broadcast →
- Sent data type →
- Broadcast to selected users →
- Broadcasts by segments →
- View the completed broadcasts types →
- Broadcasts drafts →
- Deleting unsent broadcasts →
- Errors in broadcasts →
- Constructor Broadcasts Beta →
Broadcasts sent 3 months ago or earlier are permanently deleted from Completed section.
Interaction of the chat with the human agent and broadcast
If you enable the “End open chats” toggle in the Broadcast section, all chats with users will be closed and the broadcast will be delivered to all users, including those who had an open chat with an operator.
If the “End open chats” option is not enabled when sending a broadcast, the message will not be delivered to users who were in a chat with an operator, including those whose chats were closed after the broadcast was sent.
For such users, you need to create a new broadcast.
To do this, select the users who had an open chat with an operator and assign them a separate tag. Use this tag when sending the broadcast again to avoid sending the message to users who have already received it.
Sent data type
You can send a screen Instead of text. To do this, select the Type of the sent data: Screen and select the desired screen from the drop-down list.
Broadcast to selected users
To send a broadcast to specific users, in Send Broadcast section, select Selected Users, then select recipients manually or with Select File button.
To import, you need to create a CSV table.
The CSV file must be in UTF-8 encoding.
In the uploaded table, user IDs should be written in one column, the title can be of any kind. User IDs can be in quotes or without them.
You can only upload users who had previously written to the bot.
In this case, you need to select one platform for broadcasting, otherwise the option will not be available.
To send broadcast to tags, in Broadcast recipient section, select Users with selected tags and select the necessary tags in the opened window that. By selecting exclusionary tags, you can exclude users with these tags from the broadcasting list.
To send a broadcast to a tag, this tag must be assigned to at least one user.
With Send button, you can send a broadcast to all users on the selected platform
Active, completed, scheduled and periodic broadcasting is displayed in Broadcasting history.
Broadcasts by segments
You can send broadcasts to specific segments. To do this, set up Segments following the instructions →
Then, in the broadcast settings, select Users from selected segments. After that, click the Users segments field, and you will be able to choose the segments whose users should receive the message.
Segments support a hierarchical structure: parent and child segments. This is taken into account automatically when sending broadcasts.
If you select a parent segment, the broadcast will be sent to users included in all child segments of that segment.
For example, you have a parent segment Buyers and child segments:
- Bought clothing
- Bought shoes
- They threw the basket
- There was a repeat order
If you select the parent segment Buyers, the broadcast will be sent to users from all child segments: Bought clothing, Bought shoes, They threw the basket, and There was a repeat order.
If you select specific child segments, for example Bought clothing and Bought shoes, the broadcast will be sent only to users in those two segments. Users in other segments will not receive the message.
For a single broadcast, you can select multiple parent and child segments at the same time.
View the completed broadcasts types
To view the Broadcasts, External and Trigger events separately in the active and completed events section, you need to check the checkbox next to the desired type of broadcast. If none of the filters is selected, then all types of broadcast will be in the list.
To resend an already sent broadcast, click Create Draft in the Actions column, go up to the Drafts subsection, click Edit and send the broadcast.
Broadcasts drafts
You can save drafts of the broadcasts as a text or a selected screen.
The draft may specify labels, excluding labels, users (if the broadcast is intended for individual users), the broadcast type and the platforms to which the broadcasts will be sent.
After clicking Save draft button, a new draft of the broadcast list will appear in Drafts section.
Broadcasts drafts can be duplicated, edited, or deleted using the buttons in Actions subsection.
To send a Broadcast from a Draft, click Edit, then Send.
Deleting unsent broadcasts
Instant broadcasts are sent with a minute delay. If you notice an error in the broadcast after it had been sent, you can delete the broadcast that has not been sent yet in Actions column. You can also delete a delayed or periodic broadcast.
Errors in broadcasts
If the broadcast was sent with errors, the number of errors and an active link "View errors", which will lead to the broadcasts.
Logs, will appear in the Completed broadcasts.
Broadcasts logs contain detailed information not only about errors, but also about the broadcast as a whole: the beginning, the end of the broadcast, platforms, labels, etc.
Through the Broadcasts Logs subsection, you can view errors and information on any broadcasts by selecting it or finding it in the broadcast id search in the Completed Broadcasts list.
Constructor Broadcasts Beta
Broadcast Constructor Beta allows you to create and send a broadcast with text and media files on a single page. You can add images, videos, and documents directly while setting up the broadcast.
As in the regular Broadcasts section, Broadcast Constructor Beta allows you to select platforms, recipients, and the sending time, choose the broadcast type (instant, scheduled, or recurring), select the type of content to send (a broadcast created in the constructor or a selected screen), add a tag for sending messages in Messenger, and enable automatic closing of open chats with an operator.
How to create a broadcast in the constructor
1. Select the platforms where you want to send the broadcast. You can select one or multiple platforms.
2. If necessary, select a tag for the broadcast in Messenger.
3. Select the broadcast type: instant, scheduled, or recurring.
4. Select the type of content to send.
- Broadcast Constructor — to create a broadcast with text, images, videos, and documents directly on this page.
- Screen — to send a previously created screen.
5. Add messages if you selected Broadcast Constructor. You can add text, images, videos, or documents to the broadcast. Each added item will be sent as a separate message block.
The order of the blocks determines the order in which the items will be sent to the user. For example, if the broadcast should start with text followed by an image, add the Text block first, followed by the Image block.
If you selected Text, you only need to enter the text for the broadcast.
For the other blocks, select the required media file on your device or add a link to an image, video, or document.
You can add a caption to an image, video, or document. In this case, the media file and caption text will be sent as a single message block.
After adding a block, you can change its type. For example, you can change a Text block to an image, document, or video. You can change the type of any block in the same way. To change the content type, open the dropdown list in the Message type field and select the required type.
To delete a file from a block, click the Delete file button to the right of the file upload field. To delete an unwanted block, click the trash can icon.
5. If necessary, select the recipients and enable the **Close open chats** setting.
Then send the broadcast.